Overview
At IDAQ, we prioritize your account security and privacy. To ensure that our support team can verify your identity securely when you request assistance, we use a Support PIN system. This unique PIN helps prevent unauthorized access to your account and ensures that only you or authorized users can make changes or request support.
What is a Support PIN?
A Support PIN is a temporary, unique code generated by the IDAQ system, which you can provide to our support team when you need help with your account. This PIN verifies your identity and authorizes our team to assist you with specific account-related issues. The Support PIN is designed to enhance security by ensuring that only the account owner or an authorized user can receive support.
Why Use a Support PIN?
- Enhanced Security: The Support PIN adds an extra layer of protection, ensuring that only you can authorize support actions on your account.
- Temporary and Unique: Each Support PIN is temporary and unique, meaning it can only be used for a limited time, reducing the risk of unauthorized access.
- Simple and Convenient: Generating and providing a Support PIN is quick and easy, allowing you to get the help you need without compromising security.
How to Generate a Support PIN
- Log in to Your IDAQ Account: Start by logging into your IDAQ account at portal.idaq.com.
- Navigate to the Support Section: Once logged in, go to the "Dashboard" section where you can generate a Support PIN.
- Generate the PIN: Click on the "Generate Support PIN" button. A unique code will be generated and displayed on your screen.
- Share the PIN with Support: When contacting the IDAQ support team, provide this PIN to verify your identity. Our support staff will use this PIN to access your account and assist you.
Frequently Asked Questions
Q: How long is the Support PIN valid?
A: The Support PIN is typically valid for 48hrs. This temporary validity ensures security and reduces the risk of misuse.
Q: Can I regenerate a Support PIN if needed?
A: Yes, you can regenerate a new Support PIN if the current one expires or if you need to start a new support session.
Q: What if I forget to provide the Support PIN?
A: If you don’t provide a Support PIN, our support team may not be able to assist you with certain requests related to your account due to security policies. Always have your Support PIN ready when contacting us.
Q: Is the Support PIN the same as my account password?
A: No, the Support PIN is different from your account password. It is a temporary code used solely for the purpose of verifying your identity during a support session.
Need Help?
If you have any questions about using Support PINs or encounter any issues while generating one, please don't hesitate to reach out to us.